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Beware of the latest e-mail scam

March 04, 2014

In recent days, a number of Vanguard clients have received "security update" e-mails advising them of a problem with their vanguard.com accounts and instructing them to log on and "get it resolved."

Make no mistake:  These e-mails are fraudulent.

Sophisticated con artists have used convincing e-mail scams to try to steal consumers' private information—and their money. These e-mails may look legitimate at first glance, but they're phony. They instruct the recipient to click a link that opens a fake website that collects the recipient's name, Social Security number, account number, password, and other information.

The bottom line: Vanguard does not send out unsolicited e-mails asking for personal information.

If you receive a message claiming to be from Vanguard requesting your private information, please forward it to phish@vanguard.com immediately. Do not reply to the message, click any links, or open any attached documents.

How to stay safe online

Check vanguard.com's Security Center to stay current on the latest online security issues and get advice on protecting your account and personal information.

Visit the Security Center »

Above all, don't hesitate to contact us if you suspect someone is trying to access your Vanguard account information fraudulently.

Be on the lookout for these red flags:

  1. Vanguard e-mails come from vanguard.com, evanguard.com, or vanguardinvestments.com. If it doesn't come from one of these addresses, it's not from us. However, trusted third parties with established relationships to Vanguard may send e-mails concerning our services.
  2. Unless you've specifically asked to receive personalized e-mails from Vanguard, you won't see a logon link in any e-mail from us.
  3. Before you click a link in any e-mail, try to verify its authenticity by hovering your mouse or pointer over the link. Some e-mail scammers put "vanguard.com" within phony links to make them seem legitimate. Unless you see that "vanguard.com" is immediately followed by a slash ("/"), there's a chance it's invalid. If you're uncertain, it's best not to click.

Vanguard's commitment . . . and your responsibilities

Our clients' privacy and security are very important to Vanguard. We use state-of-the-art technology to help safeguard your personal information, but we need your help.

Report suspicious e-mail If you receive a message claiming to be from Vanguard requesting your private information, please forward it to phish@vanguard.com immediately.

Some simple rules of thumb:

1. Protect your information.

  • Make sure your vanguard.com user name, password, and answers to your security questions are unique and strong.
  • Do not access your Vanguard accounts from a "public" computer, as you may not know what programs may be installed on it and possibly tracking your activity.
  • Never share your user name, password, or other account-related information with anyone. If you must write down your logon information, keep it in a safe place.
  • Clear any temporarily stored copies of online information by closing your browser after signing off.
  • Do not leave your computer unattended while logged on to vanguard.com.

2. Protect your computer.

3. Do not reply to e-mail requests for personal or financial information.

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