Vanguard emails coming from a new address
April 21, 2015
You may notice that Vanguard emails have a new email address (e-vanguard.com). To make sure you receive important communications, please add this address to your contacts.
Other Vanguard emails can come from vanguard.com or vanguardinvestments.com. If an email isn't from one of those addresses, it's not from us. However, trusted third parties with established relationships with Vanguard may send emails about our services, including investordelivery.com and proxyvote.com.
We won't send emails with logon links or attachments unless you're expecting such an email based on a conversation with one of our crew members.
What's a "phish"?
Phishing emails—fraudulent messages sent to hundreds of thousands of email addresses to "fish" for personal information—prey on people's natural tendencies to trust and react quickly. Criminals hope their targets will disclose personal information because they're distracted or they genuinely believe there's an issue they need to address.
The typical phishing email instructs you to click a link that opens a fake website, designed to collect your name, Social Security number, account number, password, and other personal information. Other phishing emails may try to get you to install "malware" on your computer. This type of software could be used to take over your computer and steal your online credentials.
Criminals will send hundreds of thousands of emails, hoping to catch unsuspecting people. That's why, for example, you may get emails saying your password is about to expire on a site you don't use. And, because of the largely anonymous nature of the internet, it's difficult, if not impossible, to catch these criminals in the act.
The bottom line
Vanguard doesn't send unsolicited emails asking for personal information. If you receive a message claiming to be from Vanguard requesting your private information, please forward it to firstname.lastname@example.org immediately. Make sure to let us know if you clicked any of the links in the message and/or entered your personal information online.
Before clicking, try to verify an email's authenticity
Here's a quick tip for determining if you're being phished. Hover your mouse or pointer over a link. Some email scammers put "vanguard.com" in phony links to make the links seem legitimate. Unless "vanguard.com" is immediately followed by a slash ("/"), there's a chance it's invalid. If you're uncertain, it's best not to click.