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Aggregation resource center

Aggregation specifics

Who's eligible for the service?

What is Yodlee?

What computer systems work best with Yodlee?

What about privacy and security?

Does Yodlee now have access to all my passwords?

How does Yodlee protect my privacy?

Do I have to store my passwords with Yodlee?

What happens to my passwords, user IDs, and other logon information?

What can I aggregate?

What institutions are available through Yodlee?

I have two accounts with different logon credentials at one of my financial institutions. What can I do?

How do I delete accounts?

Can I specify the time of day that my accounts will be refreshed?

What if I no longer want to use account aggregation?

What can I do about aggregation issues?

What if I accidentally remove an account?

My accounts haven't refreshed in more than 24 hours. Why?

I'm having trouble adding my new account or institution. What should I do?

My institution is not available through Yodlee. What are my options?

Whom can I call to get assistance?

Aggregation specifics

Who's eligible for the service?

Account aggregation through vanguard.com is closed to new enrollments. However, it's available to select shareholders. Those select shareholders will need to enroll in our new Yodlee service, which is being offered beginning in October 2015. Certain employer retirement plans that have previously opted to make this service available to their participants may also continue to offer it.

Note: The new service won't be enabled on our mobile app until December 2015. To use the new service, you'll need to access it from a desktop, laptop, or Mac.

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What is Yodlee?

Yodlee is the company that Vanguard has partnered with to provide this outside account aggregation service. The service is offered free of charge to eligible Vanguard investors.

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What computer systems work best with Yodlee?

This application is designed to work with Microsoft Windows Vista, Windows 7, Windows 8, and Windows 10 using Internet Explorer 9, Internet Explorer 11, Microsoft Edge, Firefox 37 and higher, or Google Chrome 42 and higher. While it's not specifically designed to work with alternate web browsers such as Safari, or browsers on Apple devices, many users of these browsers have been able to successfully use the application.

This application requires third-party cookies to be enabled. Some browsers, such as Safari, on Mac OS X and iOS, don't have third-party cookies enabled by default. You'll need to update your browser settings to enable third-party cookies, refresh the page, and relaunch the application.

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What about privacy and security?

Does Yodlee now have access to all my passwords?

Yes. Your user credentials (user names, passwords, etc.) for any non-Vanguard accounts that you include in the service are always stored in a secure, encrypted format. Yodlee only uses this information to refresh your account information (as authorized by you). Yodlee's security system and measures have been thoroughly evaluated by Vanguard and external security organizations. Yodlee also follows all current industry security standards.

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How does Yodlee protect my privacy?

Protecting your privacy and safeguarding your personal information are of utmost importance. Yodlee has developed a series of policies and practices that govern the protection and use of your information. Yodlee uses state-of-the-art technologies and maintains current security standards and physical, electronic, and procedural safeguards to protect your personal and financial information against unauthorized access or disclosure and inappropriate alteration or misuse. The information in the Yodlee system is stored and transmitted using well-tested standard encryption. Yodlee employees are also guided by a set of privacy principles and are required as a condition of employment to respect and maintain the security of your information.

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Do I have to store my passwords with Yodlee?

Yes. Yodlee must store your passwords in order to update your account information. However, your information is always stored in an encrypted format on databases that are physically protected at a third-party site and monitored by security personnel 24 hours a day.

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What happens to my passwords, user IDs, and other logon information?

Your user credentials are always stored and transmitted in an encrypted format. No Yodlee or Vanguard employees have access to your credentials.

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What can I aggregate?

What institutions are available through Yodlee?

The service currently includes thousands of investment, brokerage, and banking institutions and is continually adding new ones. There's no limit to the number of accounts you can add. Each financial institution is evaluated by Yodlee for demand, feasibility, and other factors before being offered through the service. If you don't see a specific institution, check periodically to see if it's been added, or from the Balances and holdings page, go to the Accounts that you update yourself section and select Add accounts.

Note: Vanguard accounts may not be aggregated.

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I have two accounts with different logon credentials at one of my institutions. What can I do?

While you're in the Yodlee application, add the second account by clicking Add more accounts and treating it as a brand-new institution.

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How do I delete accounts?

From the Balances and holdings page, go to the Accounts that are updated automatically section, find the account you wish to delete, and select Remove.

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Can I specify the time of day that my accounts will be refreshed?

Accounts are updated at different times throughout the day. Whenever your assets are refreshed, it will be reflected on the Balances and holdings page. To see a real-time update of an account balance, go to Balances and holdings, find the account you wish to see updated, and select Refresh.

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What if I no longer want to use account aggregation?

From the Balances and holdings page, under Outside investments, Accounts that are updated automatically, select Unenroll.

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What can I do about aggregation issues?

What if I accidentally remove an account?

If you accidentally remove one of your accounts, all of the information relevant to that account will be deleted. However, you can add that account again. From the Balances and holdings page, go to the Accounts that are updated automatically section and select Add accounts.

My accounts haven't refreshed in more than 24 hours. Why?

If your accounts aren't updating, see the following tips:

  • Have you logged on to the financial institution's website? In our experience, many issues can be resolved by taking this simple step. You'll quickly see if your logon credentials are invalid or if an interim webpage requires you to take action.
  • Have you verified the logon credentials you stored in the Yodlee service? If you changed your credentials on the financial institution's website at any time, you must change them in Yodlee or the service won't function. To update your credentials, go to Balances and holdings, find the account that you need to update credentials for, and click Edit.
  • Has the update failed for more than one day? Our service may have encountered an issue when updates were completed. Waiting for the next update could resolve the issue.

I'm having trouble adding my new account or institution. What should I do?

See the following scenarios for help:

  • I tried to add the account and the process didn't complete. There may have been a system error while trying to add your accounts. You can try to add them again.
  • I'm getting a message that my credentials aren't valid or that no accounts can be found. Make sure you're using the right credentials for your financial institution. Many institutions have multiple logon pages. For example, a bank may have different logon pages for its personal, small business, and brokerage clients. If you try to enter your logon credentials for a brokerage account on the banking account logon page, the logon may fail (even though you hold both accounts at that institution). In this case, you'll need to find the correct institution before entering your credentials. You'll see two links for each institution you've selected. Click the Home page or Logon page link to see if it looks like the right institution.
  • I was able to add the institutions and accounts, but the balances or holdings look wrong. There may have been an error when Yodlee was collecting your data. Please contact us at the phone number below so we can gather more information and assist with troubleshooting.

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My institution isn't available through Yodlee. What are my options?

We recommend manually adding these accounts. From the Balances and holdings page, go to the Accounts that you update yourself section and select Add accounts.

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Whom can I call to get assistance?

For general questions about our Yodlee service or for assistance with a specific issue, call Vanguard at 877-662-7447.