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Technical FAQs—Adjusting Adobe Reader settings

Where do I get Adobe Reader?

What versions of Adobe Reader work best with Vanguard's website?

I click the link to open my form and nothing happens. Why?

When I try to open my form, it opens blank. What can I do?

I have Adobe Reader installed, but the website is still prompting to install it. Why?

Where do I get Adobe Reader?

Adobe Reader can be downloaded free of charge from Adobe’s website. On the Adobe homepage, you will find a section labeled "Download" that contains a link for Adobe Reader.

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What versions of Adobe Reader work best with Vanguard's website?

Vanguard currently supports Adobe Reader version 9 and higher.

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I click the link to open my form and nothing happens. Why?

If you click the link provided for your form and the form does not open, you may have a popup blocker enabled. For assistance with disabling your popup blocker, please refer to the How do I disable my popup blocker section of the Browser Help page.

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When I try to open my form, it opens blank. What can I do?

When a form opens blank, it means there is something wrong with the currently installed version of Adobe Reader. It may be an older version of Adobe Reader or it may be missing necessary files for it to function properly. There are two options to resolve this issue:

  • Upgrade Adobe Reader—Older versions of Adobe Reader may experience trouble viewing forms on vanguard.com. Upgrading to the most recent version of Adobe Reader will resolve this issue.
  • Repair the installed version—Your currently installed version of Adobe Reader may be missing plug-ins or could possibly be corrupted. If you run the built-in Repair feature, Adobe Reader will check its current installation and reinstall any missing or corrupted files. To run the Repair function, follow these instructions:
  1. Open Adobe Reader.
  2. Click the Help menu.
  3. Click the "Repair Adobe Reader Installation" option.

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I have Adobe Reader installed, but the website is still prompting to install it. Why?

When you attempt to access a form, we run a check on your system so that we can confirm that you have Adobe Reader. This check is necessary to comply with electronic signature legislation. Depending on your Adobe Reader configuration, our current check may not be able to detect your version of Adobe Reader.

 When we cannot detect Adobe Reader, you should get a prompt that reads: "You must have Adobe Acrobat Reader installed on your computer to view PDF documents. We were unable to find this application on your system. If you do not have Adobe Acrobat Reader installed, click OK. If you do have the application properly installed, click Cancel."

If you know that you have Adobe Acrobat Reader, click Cancel. We will set a cookie on your system to prevent future system checks and will route you to the PDF file.

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Need technical assistance?

Contact Web Technical Support Services at 888-353-0547, Monday through Friday, 8 a.m. to 7 p.m., Eastern time.

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