Adobe Reader can be downloaded free of charge from Adobe’s website. On the Adobe homepage, you will find a section labeled "Download" that contains a link for Adobe Reader.
Vanguard currently supports Adobe Reader version 10 and higher.
If you click the link provided for your form and the form does not open, you may have a popup blocker enabled. For assistance with disabling your popup blocker, please refer to the How do I disable my popup blocker section of the Browser Help page.
When a form opens blank, it means there is something wrong with the currently installed version of Adobe Reader. It may be an older version of Adobe Reader or it may be missing necessary files for it to function properly. There are two options to resolve this issue:
When you attempt to access a form, we run a check on your system so that we can confirm that you have Adobe Reader. This check is necessary to comply with electronic signature legislation. Depending on your Adobe Reader configuration, our current check may not be able to detect your version of Adobe Reader.
When we cannot detect Adobe Reader, you should get a prompt that reads: "You must have Adobe Acrobat Reader installed on your computer to view PDF documents. We were unable to find this application on your system. If you do not have Adobe Acrobat Reader installed, click OK. If you do have the application properly installed, click Cancel."
If you know that you have Adobe Acrobat Reader, click Cancel. We will set a cookie on your system to prevent future system checks and will route you to the PDF file.